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Mapped to the trades, not abstracted from them.

Five crews. Five job boards. Five different ways a dispatcher gets buried. Sluzhba is built for the realities of running HVAC, plumbing, electrical, telecom installation, and appliance repair across Central and Eastern Europe — not for a generic FSM demo deck.

By trade  ·  By outcome  ·  By the numbers

Trades 01 — 02

Trade-by-trade: HVAC and plumbing crews.

Heating, ventilation, refrigeration and pipework. Two segments that look similar on paper and behave nothing alike on the board — Sluzhba handles both, with the parts runs, multi-visit jobs, and cash-on-completion cashflow each one demands.

01

HVAC & refrigeration

Boiler services in October. Compressor swaps during the first heatwave. Multi-visit installs that drag across a week while the customer's living room is full of copper pipe. Sluzhba models HVAC as it actually runs — parts runs to the wholesaler on Stryiska, emergency triage for the boiler that died at 2 a.m., and the recurring annual maintenance contracts that pay the bills between peak weeks.

Outcome, Bukovyna HVAC (47 crews) 38% fewer repeat truck rolls parts-on-truck accuracy up from 61% to 89% within one heating season.
02

Plumbing & drainage

The trade that never books ahead — a burst pipe at midnight, a clogged stack on a Sunday, a water-heater swap that turns into a same-day wall rebuild. Sluzhba's plumbing board absorbs the chaos: WhatsApp photos become job attachments, emergency flags override the routing schedule, and the cash the technician collects on completion reconciles into the office ledger before the van is back in the yard.

Outcome, HidroPlus Cluj (22 crews) 11.4 days → 1.8 days cash-to-bank cash-on-completion auto-reconciled against the daily job sheet.

Trades 03 — 05

Trade-by-trade: electrical, telecom installation, appliance repair.

The remaining three CEE field service trades Sluzhba was built for — each with its own job-board logic, its own compliance paperwork, and its own way of swallowing a dispatcher's morning if the software doesn't match.

03

Electrical contractors

Certifiable work, multi-day installations, and the paperwork that follows — signed-off test sheets, photos of the consumer unit, and a customer who wants to see it in writing. Sluzhba's electrical board turns each visit into a structured job packet: test results captured on the phone, certificates generated before the van pulls away, and a compliance trail the auditor can actually read.

Outcome, Volt-Warszawa (18 crews) Paperwork backflow: −72% certificates delivered same-day; auditor turnaround down from 9 to 2 days.
04

Telecom installation

Leads land in waves from Rozetka, Prom.ua, Allegro, and eMAG — one customer buying a fibre package, fifty more in the queue by lunch. Sluzhba pulls those orders in directly, slots the install into the routing window, and keeps the carrier SLA clock honest. Subscriber churn is decided in the first 72 hours after activation; the dispatcher can't afford a missed window.

Outcome, FiberNet CEE (61 crews) SLA-window hits: 81% → 96% marketplace leads ingested straight into the dispatch board, no re-keying.
05

Appliance repair

Warranty jobs, out-of-warranty jobs, manufacturer callouts and the customer's washing machine that has been "making a noise" for three weeks. Sluzhba keeps the warranty and the cash work on the same board, with manufacturer codes captured at the visit and a parts-return flow that doesn't require a second spreadsheet. The repair is the product; the job sheet is the proof.

Outcome, SerwisMark Wrocław (34 crews) First-visit fix rate: 67% → 84% model-specific parts pre-loaded per van, warranty codes auto-billed back.

By the numbers

The numbers behind 1,840+ CEE service crews.

1,840+ active service businesses across Ukraine, Poland, Romania and the Czech Republic
1 : 22 dispatcher-to-crew ratio within 90 days of deployment (from 1 : 8)
94% average first-month technician adoption — measured on the device, not promised
3.2M completed jobs processed per quarter across the customer base (Q1 2025)

28,000+ field technicians. 99.97% trailing-12-month uptime. ISO 27001 certified since March 2022.

A note on depth

Why vertical depth beats feature checklists.

Legacy ERPs were built for warehouses and ledgers, then re-skinned for field service. The result is a dispatch board that almost — but never quite — fits the way a CEE service business actually operates. The call comes in Polish at 7 a.m., the customer pays cash on the doorstep, the receipt needs to be in Romanian for the tax filing, and the lead originated from a Prom.ua listing that closed three minutes ago.

Sluzhba was not built to chase feature parity with US-headquartered FSM giants. It was built to be the only operations tool a dispatcher needs — one that handles eleven CEE languages natively, reconciles cash-on-completion alongside BLIK and Privat24, ingests marketplace leads from the platforms your customers actually buy from, and keeps working on rural 3G when the technician is halfway up a stairwell in Chernivtsi.

Vertical depth is what a checklist cannot give you. It is what four overlapping spreadsheets cannot give you. It is what a WhatsApp group, a clipboard, and a tired dispatcher give up on by Thursday afternoon. Sluzhba replaces all of it — quietly, regionally, and on the terms the trade actually runs.

Lviv, founded 2019 by three former Uber-Baltics operations engineers.

Book a Demo

See Sluzhba mapped to your trade in 30 minutes.

A 30-minute conversation with a CEE ops lead — not a generic sales call. Bring a job board, a routing headache, or a cash-reconciliation mess. We'll show you how Sluzhba handles it on a real dispatcher screen, in your language, for your trade.

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No procurement deck. No NDA theatre.  ·  [email protected]  ·  +380 32 297 4410