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Field Service Management · Central & Eastern Europe

The intelligence layer behind Eastern Europe's fastest-growing service teams.

Sluzhba is the dispatch, routing, and customer-ops platform purpose-built for the realities of running a field service business across CEE — multi-trade crews, cash-and-invoice hybrid payments, multi-language call handling, and the chaotic job boards that legacy ERPs can't model.

We replace clipboards, WhatsApp groups, and four overlapping spreadsheets with one operations brain your dispatcher, your technicians, and your customers all actually use.

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30-minute working session · no slide deck · dispatched from Lviv since 2019

A dispatcher's workstation showing a multi-country CEE job board
Live dispatcher view — Lviv operations floor, March 2025.

A field manual for the work, not the sales pitch

Most FSM software was designed against a Western template. Yours isn't.

Operations directors across CEE don't run a clean Salesforce-style service queue. They run a morning call where a customer pays cash in Romanian lei, an afternoon where the same crew accepts BLIK on a tablet, a Friday where a lead from Prom.ua has to be reconciled against an Allegro invoice. Sluzhba was built against that exact week.

  1. 01

    The multi-trade crew is the default, not the exception

    Your dispatch board holds HVAC techs in the morning, electricians after lunch, and an appliance-repair subcontractor for the overflow. Sluzhba models crews as first-class objects — mixed-trade routing, shared van inventory, per-trade SLAs — so the board stops being four spreadsheets taped together.

  2. 02

    Cash on completion is a feature, not a bug

    Your customers pay in cash, by Privat24, by LiqPay, by BLIK, by Stripe, and sometimes by a bank transfer that arrives three days later. The platform reconciles every channel against the same job record so your finance team closes the month in hours instead of a long weekend.

  3. 03

    Eleven languages, one call-handling floor

    Your call handlers answer in Ukrainian, Polish, Romanian, Hungarian, Bulgarian, and Czech before lunch. Sluzhba is the first FSM platform with native support for 11 CEE languages — including the right-to-left cases your old vendor said were "on the roadmap" for three years running.

By the numbers, audited, Q1 2025

Production scale across CEE. Not a pilot.

1,840+ Active service businesses across Ukraine, Poland, Romania, and the Czech Republic
28,000+ Field technicians using the Sluzhba mobile app every working day
3.2M Jobs completed per quarter across the customer base
99.97% Platform uptime, trailing 12 months, independently audited

312% net revenue retention in FY2024 · 4.3-month average customer payback · ISO 27001 certified continuously since March 2022.

The platform, in the order a dispatcher would scan it

Six pillars. One operations brain.

No buzzword map, no 42-icon grid. The features below are the screens your dispatcher, your finance lead, and your technician will actually live inside, listed in the order of a normal working day.

I

Dispatch & job board

A real-time board that holds multi-trade crews, drag-to-reassign jobs, and surfaces the one truck that's about to miss its SLA window — without the four-overlapping-sheets ritual.

II

Routing & ETA prediction

Route optimization tuned to CEE road reality: one-way cobblestone streets in Lviv, ring-road closures in Warsaw, county-road gaps in Romania. ETAs your customer can plan around.

III

Customer ops & call handling

A call-handling floor that works in 11 native CEE languages, with the customer's full service history, last invoice, and warranty status on the same screen before the second ring.

IV

Payments reconciliation

Built-in cash-on-completion, Privat24, LiqPay, Stripe, and BLIK reconciliation — not bolted on as a third-party plugin. One job record, every payment channel, one monthly close.

V

Marketplace lead ingestion

Closed-loop integration with Prom.ua, Rozetka, Allegro, and eMAG — leads from your marketplace storefront arrive on the dispatch board as pre-qualified jobs, not as another inbox to clean.

VI

Offline-first mobile

A technician app that syncs jobs reliably on rural 3G where competitors' apps stall — first-month adoption measured at 94%, not promised at 100.

The CEE moat

Capabilities no imported FSM platform ships out of the box.

These are not roadmap promises. They are in production today, deployed across the four-country Sluzhba customer base, and they are the reason dispatch directors stay after the first 90 days.

11

Native CEE languages

Ukrainian, Polish, Romanian, Hungarian, Bulgarian, Czech, Slovak, Serbian, Croatian, Moldovan, Russian — translated by native-speaker ops teams, not machine-passed.

4

Marketplace integrations

Direct job ingestion from Prom.ua, Rozetka, Allegro, and eMAG. A lead from your storefront lands on the dispatch board in under 90 seconds, with the customer's order history attached.

5

Payment rails, one ledger

Cash-on-completion, Privat24, LiqPay, Stripe, and BLIK — all reconciled against the same job record with daily, weekly, and monthly close views for your finance lead.

1:22

Dispatcher-to-route ratio

After 90 days of deployment, average customer moves from 1 dispatcher per 8 active routes to 1 dispatcher per 22 — measured across 412 deployments between 2022 and 2024.

Field-tested, in your trade, in your country

Two deployments. Two very different weeks. Same operations brain.

An HVAC service van at dawn in Kraków

HVAC · Poland · 84 technicians

KlimaPol went from 11 dispatchers to 4 in a single quarter.

A Kraków-headquartered HVAC network running 84 technicians across Małopolska and Śląsk replaced four overlapping spreadsheets and a WhatsApp war room with the Sluzhba dispatch board. First-month technician adoption landed at 96%. Average customer payback: 3.8 months.

  • Dispatcher-to-route ratio moved from 1:7 to 1:24 within 90 days.
  • BLIK and cash-on-completion reconciled nightly, not monthly.
  • Allegro lead ingestion now feeds 38% of new install jobs.
A telecom installation crew on a Bucharest rooftop

Telecom installation · Romania · 31 technicians

FibroNet cut missed-appointment rate from 14% to 3.1%.

A Bucharest fiber-installation outfit running 31 crews across Ilfov and Prahova counties moved the entire job board — including eMAG marketplace leads — onto Sluzhba in 38 days. The offline-first mobile app kept crews productive on rural 3G connections outside Ploiești where their previous tool stalled on every sync.

  • Missed-appointment rate dropped from 14% to 3.1% in two quarters.
  • 11-language call-handling floor onboarded in under a week.
  • eMAG lead-to-install conversion up 41% after pipeline unification.
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